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Printer Operation
Problem Solution or Reason
Media does not
advance.
1. Check interface cable connections from computer to
printer.
2. Make sure top cover is locked closed.
3. Check that labels are correct.
4. Verify media has print surface up for printing.
5. Check that transfer ribbon is correctly routed and has the
ink side out for thermal transfer printing.
6. Printer has a syntax or command error. Check program
and resend print job.
Media moves but
nothing is printed.
1. Verify that the labels are the correct type (thermal transfer
or direct thermal).
2. Check that the roll is loaded with the thermal side facing
up.
3. Clean the print head with cleaning pen.
4. Ensure top cover is locked closed.
Printing is faded or
poor.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
3. Check the media and verify that print surface is facing up.
4. Check that correct thermal media is in use.
Prints only partial
label or skips a label.
1. Perform media length sensing.
2. Label caught on print head.
3. Top cover is not properly latched.
4. Possible software problem. Check the printer memory
configuration. Refer to the programming manual.
Printing stops and
indicator lights Amber
or Red.
1. Perform media length sensing.
2. Possible problem with label stock. Use only approved
labels and tags.
3. Possible label jam.
4. Insufficient memory for label size. Check the printer
memory configuration.
5. Possible software problem. Refer to the programming
manual.
36 980485-001A