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Media Handling
Problem Solution or Reason
Label Dispenser
Printing continues
between labels.
1. Make sure label-taken sensor is on.
2. The label-taken sensor is blocked or dirty. Remove any
scraps or dust.
3. Continuous media may be set. Verify form length setting
through programming
Q
command. See the programming
guide.
Prints one label and
then stops.
1. Verify the quantity has been correctly set.
Cutter Operation
Blade cuts through
labels instead of
cutting liner between
labels.
1. Verify form length setting through programming
Media jammed in
cutter.
1. Unplug power and interface cables. Use tweezers to
remove scraps from cutter opening.
Blade fails to cut
direct thermal paper
or label liner.
1. Use programming
C
command to cycle cutter several times
without media to perform a self-cleaning. See the
programming guide.
2. Cutter must be replaced.
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