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23
980261-001 Rev. B
5
TROUBLESHOOTING
The following offers causes or solutions to symtoms
related to improper operation. Check this table
when experiencing any loss of operation or print
quality. Note that the LEDs appear white for ON,
dark for OFF, and circled with radial lines for
FLASHING.
PROBLEMS / DESCRIPTION REASON / SOLUTION
AMBER
INDICATOR
ILLUMINATES
Alert: cards
The Printer stops and an error comes up
in the Windows application program or in
WindCard Software.
1.Check for Cards in Card Cartridge.
2.Check Card Thickness Control setting.
3.Press the Panel Button for 1 second.
The printing job will restart.
AMBER
INDICATOR
FLASHES
Alert: ribbon
The Printer stops and an error comes up in
the Windows application program or in
WindCard Software.
1.Check ribbon.
2.Load new ribbon.
3.Ribbon will automatically synchronize and
printing will restart with new card.