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PRINTING HAS VOIDS
Dust inside printer
Contamination on card surface
Small spots on the printed card with a non-
printed area or a different printed color.
25
980261-001 Rev. B
CARDS HAVE 'SCRATCH LINES'
MISSING PRINTING
Incorrect rolled ribbon
Dust
Print Head
There are non-printed horizontal lines
(white) on card surfaces.
1. Incorrect position of ribbon. Check ribbon
is properly rolled onto the ribbon core and
there are no pleats.
2. There may be dust on the print head.
(see Chapter 4 - Cleaning).
3. An element on the print head may be
scratched or burnt. Contact technical support
for print head replacement information.
POOR PRINTING QUALITY
Dust on print head.
Contrast & Intensity values for P310C
Printing shows very pale or inconsistent
results.
1. There may be dust or embedded contami-
nations on elements of the print head (see
Chapter 4 - Cleaning).
2. Contrast and/or intensity colors for P310C
may be set to high values. Adjust contrast and
intensity values for P310C in software or with
programming.
1. This may be caused by dust inside the
printer and/or a dirty Cleaning Roller
Assembly (see Chapter 4 - Cleaning).
2. This may be caused by contaminations on
the card surface. Check that cards are stored
in a dust free environment.
Ribbon Errors: Check that the print ribbon has not 'run out'. Lock and then
unlock the print head assembly; this resynchronises the ribbon automatically.
When using a color ribbon, it should advance automatically so that the leading
edge of the Yellow panel is beneath the print head. Ensure that the correct
ribbon type has been specified in the Windows driver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment
has been set-up correctly to allow one card to feed.
Magnetic Encoding Errors: Check that the cards are inserted correctly in
the printer. Ensure that the cards are low or high coercivity as required, and
are set-up correctly in the printer driver.
Cleaning Alert: The printer has counted the number of cards printed and
has automatically flagged that a cleaning routine needs to be carried out.