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70 Zebra Z4M/Z6M Printers User’s Guide
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Problem Solution
The printhead is not fully closed. Close the printhead.
The ribbon is loaded incorrectly; it is covering
the head open sensor.
Correctly align the ribbon with the guide mark on the ribbon
guide plate before closing the printhead assembly. See
“Ribbon Loading” on page 34.
Problem Solution
Print method is incorrectly set.
Via the front panel, locate the “PRINT METHOD” menu item
(page 42) and select thermal transfer mode.
Ensure that the printer driver and/or software settings are
correctly set (if applicable).
The ribbon is loaded.
Remove the ribbon and set the printer to direct thermal
mode. (See “PRINT METHOD” on page 42.)
Ensure that the printer driver and/or software settings are
correctly set (if applicable).
Problem Solution
The printhead is over temperature.
Allow the printer to cool. Printing automatically resumes
when the printhead elements cool to an acceptable
operating temperature.
Problem Solution
The printhead is under temperature.
Continue printing while the printhead reaches the correct
operating temperature.
The environment may be too cold for proper printing.
Relocate the printer to a warmer area.