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Hardware Troubleshooting
Troubleshooting the 10/100 PS
04/19/2007 ZebraNet
®
10/100 Internal Print Server for ZM400 and ZM600 User Guide 14197L-001 Rev. A
Unable to Print
If you are having problems printing, verify that there is communication between the
10/100 Internal PS and the printer. Suggestions include the following:
• Ping the printer to determine the ability to communicate with the printer. See Ping the
Printer.
• Or open a Telnet session and send a ZPL command to print a configuration label. See
Telnet on page 112 for more information.
• Check obvious error conditions such as head open, out of media, out of ribbon, etc.
• If problems persist, contact Technical Support.
Ping the Printer
To ping the printer, complete these steps:
1. Open a DOS window.
To open a DOS window, click on
Start > Run.
2. In the Open text box, type: cmd
3. From the DOS prompt, type:
ping xxx.xxx.xxx.xxx
where xxx.xxx.xxx.xxx is the IP address of the print server
4. See Figure 57. You see a reply from the print server indicating a connection.
Figure 57 • Example of a Successful Ping
If the issue is a communication problem, you would have received an error message.