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Appendix A: Troubleshooting Tips 37
Appendix A
Troubleshooting Tips
The following are some problems you may experience and some
possible solutions to remedy the situation.
Problem
My ADSL Bridge modem’s LINK light is solidly lit, but I cannot
connect to the Internet.
Solution
There are several issues that could cause this problem. Check these
items:
•
You modem may not have connected to your Internet service
provider. Turn off the modem and then turn it back on and
wait a few minutes. If this does not work, try the following,
depending on your situation:
!
If you are using dynamic IP addressing (DHCP), the
modem may not have detected your Internet service
provider when it automatically configured itself. Try
entering your Internet service provider’s VPI and VCI
settings on the Basic Setup page of the Zoom
Configuration Manager. If you do not have these values,
contact your Internet service provider. For instructions on
how to enter these values, perform steps 1–4 of To
configure your ADSL Bridge modem to use a static IP
address on page 13. However, because you are using
DHCP, you should not perform step 5. Instead, specify
the following TCP/IP settings: Select Obtain an IP
address automatically and Obtain a DNS server
address automatically (the latter may be called Enable
DNS).