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Troubleshooting
If your modem stops working, please read this section carefully
before calling Customer Support. In addition, your modem CD
includes a list of Frequently Asked Questions (FAQs).
Plug and Play Setup Problems with
Windows
Under some circumstances, the Plug and Play setup under Windows
may not resolve all installation problems. The Windows Help system
has an excellent tool for thoroughly diagnosing and solving many
problems.
1 On your desktop, double-click the Computer or My Computer
icon.
2 Choose the Help Topics command in the Help menu. Windows
displays the Windows Help dialog box.
3 Select the Contents tab. Note: Windows Vista, XP, 2000 and
Me include a Help Search option, which you can use instead.
Search for “hardware conflict” or "USB," for example.
4 Click Troubleshooters. (For Windows 98, you will also have to
click Windows 98 Troubleshooters.) Then click the hardware
conflict help entry.
5 Follow the instructions for determining and resolving a hardware
conflict.
This should solve your problem. Remember to write down your COM
port setting.
Other Troubleshooting Tips
Problem: Your modem seems to install under Windows,
but Windows cannot find it later.
Solution:
If your computer has a built-in modem on the
motherboard, Windows may reinstall it the next time
you start up. Consult your computer’s