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Chapter 20 Troubleshooting
Media Server User’s Guide
352
20.7 External USB Drives
The COPY LED is red.
Copying files from a USB device failed. The USB device may not be compatible with the NSA. Try to
save the files onto a computer and then from the computer to the NSA (through the network
connection).
20.8 Firmware
I want to know the firmware version on the NSA.
Go to the Status screen. The Firmware field shows you the current firmware version running.
20.9 File Transfer
I want to transfer my file(s) from my local computer or storage device to the NSA.
• After you initialize your hard disk, you can directly access the folders in your NSA and transfer
files in the same way you transfer files in your local computer:
1 On your Windows computer, click Start > Run or open a web browser.
2 Enter \\nsa followed by the number of your model (320 for example) or the Server Name you
assigned the NSA. This shows you the folders in the NSA.
3 Use drag-and-drop or copy-and-paste to transfer files over to your NSA.
•Use the COPY/SYNC button to transfer files from an external (USB) storage device to the NSA.
• If the file you want to transfer is less than or equal to 2GB, you can use the NSA Starter Utility’s
zPilot screen (see Section 3.6 on page 43).
I want to transfer my file(s) from the NSA to my local computer or storage device.
• After you initialize your hard disk, you can directly access the folders in your NSA and transfer
files in the same way you transfer files in your local computer: