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Chapter 20 Troubleshooting
Media Server User’s Guide
354
I cannot use some applications in the Web Configurator.
• The firmware installed in your NSA includes the features mentioned in Section 4.5.2 on page 63.
This does not include the applications you can install using the Package Management screen.
• You can use the Package Management screen (Chapter 11 on page 229) to install more
applications from a web location (specified in the firmware) to your NSA.
• If you have installed the application and can see the application’s configuration screen but still
cannot use it, check that you have Enabled the application.
20.12 Media Server Functions
I set the media server function to publish a folder, but some of the files in the folder do not
display in the list on the media client.
Files with formats that are not supported on the media server may not display in the list. See
Section 21.2 on page 362 for the file formats that the media server supports.
I published a folder with the media server function, but the media client does not play some
of the files (or does not play them properly).
1 Files with formats that are not supported on the media server may not display in the list. See
Section 21.2 on page 362 for the file formats that the media server supports.
2 If you are using media client software, you may need to install codecs on your computer. Since the
media client software uses your computer’s installed codecs, files do not play if the required codec
is not installed on your computer.
3 The media client may not support the file’s format.
iTunes does not display the names of all the music files I just put on the NSA.
1 Make sure the files are a format supported by iTunes. See Section 21.3 on page 363.
2 Go to Applications > Media Server. Make sure the share containing the music files is published
and the iTunes server option is enabled.