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P-660R-Tx v2 Series User’s Guide
Chapter 13 Troubleshooting 114
13.6 Problems with the WAN Interface
13.7 Problems with Internet Access
13.8 Problems with Remote Management
Table 39 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE ACTION
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct case). Refer to Chapter 6 on page 56 (web
configurator).
Table 40 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet.
Make sure the ZyXEL Device is turned on and connected to the network.
If the DSL LED is off, refer to Section 13.4 on page 113.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See Chapter 14
on page 128 for details.
Internet
connection
disconnects.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
Chapter 6 on page 56 (web configurator).
Table 41 Troubleshooting Remote Management
PROBLEM CORRECTIVE ACTION
I cannot remotely
manage the ZyXEL
Device from the
LAN or WAN.
Refer to Section 10.1.1 on page 82 in Chapter 10 on page 82 for scenarios when
remote management may not be possible.
Use the ZyXEL Device’s WAN IP address when configuring from the WAN.
Use the ZyXEL Device’s LAN IP address when configuring from the LAN.
Refer to for instructions on checking your LAN connection.
Refer to Section 13.5 on page 113 for instructions on checking your WAN
connection.
See also Section 13.9 on page 115.