Troubleshooting and Maintenance
Troubleshooting Your Computer
186 Corporate Evaluator’s Guide
• For Windows 98, disable DNS in the TCP/IP properties: click Start, Settings, Control
Panel, then double-click Network.
If you cannot connect to a particular computer on the network
• Make sure the computer is properly connected to the network.
• Make sure your TCP/IP setup is correct for your network: in Control Panel, open
Network (Windows 98), Network and Dial-up Connections (Windows 2000), or
Network Connections (Windows XP).
• To use an AdHoc” connection with Windows 98 or 2000, make sure NetBEUI
protocol is installed in your wireless network setup.
If the wireless link icon in the taskbar is red
• Make sure you are using the correct SSID and channel settings: click the wireless link
icon in the taskbar and select Advanced Configuration.
• Make sure you are in range of an access point (for an infrastructure connection) or
other wireless computer (for an AdHoc connection).
You can connect, but the network is slow
• Check whether you might be in an area served by more than one wireless LAN. If so,
the LANs could be interfering with each other.
• Move closer to the access point (for an infrastructure connection) or other wireless
computer (for an AdHoc connection). You could be too far away for high-speed
communication.
• Stop using any USB device that may be transferring large amounts of data, or adjust
application settings to reduce the required transfer rate.
