EN Image defect details 247
9
• Your software program is sending an extra page-eject command.
– Check the software’s printing configuration information.
• The printer might be feeding two or more pages at once because the
media is difficult to separate.
• The sealing tape has been left in the toner cartridge.
• The toner cartridge is empty or defective.
• The laser/scanner door does not open properly.
– Remove and reseat the toner cartridge.
– Check the laser/scanner shutter door for proper operation.
• The toner cartridge guide is damaged, improperly positioned, or
missing.
• There is no transfer roller voltage.
– Perform the Half Self-Test Functional Check to check all other
electrophotographic processes.
– Replace the transfer roller if necessary.
– Check the ECU.
• Discontinuity exists in the high-voltage contact points.
• There is no developing bias.
– Clean the high-voltage power supply contacts. With no
developing bias charge, toner is not attracted to the drum.
– Replace the ECU.
• There is no drum ground path.
– Check the drum ground.
– Replace the ECU.
• The laser/scanner cable assembly is defective.
• The page length and margins are not set correctly for the media
size.
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