Troubleshooting
76 Kodak ESP 7 Printer User Guide
Corrective Action
If the printhead has come loose:
1 Open the printer access door, then remove the black and color ink cartridges.
2 Press the printhead release button.
3 Lift the printhead out.
4 Reinsert the printhead and ink cartridges.
If this does not resolve your printing issue, contact Kodak Service and Support
.
Paper jam
Probable Cause
The paper did not advance, was not picked up properly from the paper tray, or is lodged
inside the printer.
Corrective Action
1 Remove the paper from the tray used when the jam occurred.
2 Turn off the printer.
3 Open the rear access area and pull the paper out from the rollers without tearing it.
4 Reload the paper tray, but do not overfill it.
5 Turn the printer on.
6 Press
OK.
Printer not responding
Probable Cause
The firmware or software is not in a ready state.
Corrective Action
• Turn the printer off and turn it back on.
• If the problem persists, unplug the power cord from the power supply and plug it back
in.
• If the problem continues to persist, restart your computer.
Note: See “Replacing the printhead” on page 65 for illustrated instructions for
performing this procedure.
Caution: Kodak Inkjet paper is recommended for your Kodak All-in-One printer.
Caution: If the paper tears while removing it, make sure you remove all the torn
pieces. More jams are likely to occur when torn pieces are left in the printer.
