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3Com Corporation LIMITED WARRANTY
This warranty applies to Customers located in the United States, Australia, Canada (except Quebec), Ireland, New Zealand, U.K,
and other English language countries, and countries for which a translation into the local language is not provided.
Home Ethernet Gateway
HARDWARE 3Com warrants to the end user (“Customer”) that this hardware product to be free from defects in workmanship and
materials, under normal use and service, for the following length of time from the date of purchase from 3Com or its
authorized reseller:
Five (5) years
3Com’s sole obligation under this express warranty shall be, at 3Com’s option and expense, to repair the defective product or
part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options
is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase price paid for the defective product.
All products that are replaced will become the property of 3Com. Replacement products may be new or reconditioned. 3Com
warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty
period, whichever is longer.
SOFTWARE 3Com warrants to Customer that each software program licensed from it will perform in substantial conformance to its
program specifications, for a period of ninety (90) days from the date of purchase from 3Com or its authorized reseller. 3Com
warrants the media containing software against failure during the warranty period. No updates are provided. 3Com's sole
obligation under this express warranty shall be, at 3Com's option and expense, to refund the purchase price paid by Customer
for any defective software product, or to replace any defective media with software which substantially conforms to applicable
3Com published specifications. Customer assumes responsibility for the selection of the appropriate applications program and
associated reference materials. 3Com makes no warranty or representation that its software products will meet Customer’s
requirements or work in combination with any hardware or applications software products provided by third parties, that the
operation of the software products will be uninterrupted or error free, or that all defects in the software products will be
corrected. For any third party products listed in the 3Com software product documentation or specifications as being
compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a
“bug” or defect in the third party's product or from use of the software product not in accordance with 3Com’s published
specifications or user manual.
THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE. THE USE OF WHICH IS GOVERNED BY
A SEPARATE END USER LICENSE AGREEMENT. THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE.
FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH
SOFTWARE.
YEAR 2000 WARRANTY In addition to the Hardware Warranty and Software Warranty stated above, 3Com warrants that each product sold or licensed
to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard to such date data
on and after January 1, 2000, provided that all other products used by Customer in connection or combination with the
3Com product, including hardware, software, and firmware, accurately exchange date data with the 3Com product, with the
exception of those products identified at 3Com’s Web site, http://www.3com.com/products/yr2000.html, as not meeting this
standard. If it appears that any product that is stated to meet this standard does not perform properly with regard to such date
data on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after
purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update
which would effect the proper performance of such product, repair such product, deliver to Customer an equivalent product to
replace such product, or if none of the foregoing is feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days after purchase or
until April 1, 2000, whichever is later.
OBTAINING WARRANTY
S
ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable
warranty period to obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized reseller may be
required. Products returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a Return Material
Authorization (RMA) number or User Service Order (USO) number marked on the outside of the package, and sent prepaid and
packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for
tracking of the package. Responsibility for loss or damage does not transfer to 3Com until the returned item is received by
3Com. The repaired or replaced item will be shipped to Customer, at 3Com's expense, not later than thirty (30) days after
3Com receives the defective product.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on,
or integrated with any products returned to 3Com for repair, whether under warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in materials or
workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days after the date of purchase,
and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by
advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s
verification of the DOA product, but may be delayed due to export or import procedures. The shipment of advance
replacement products is subject to local legal requirements and may not be available in all locations. When an advance
replacement is provided and Customer fails to return the original product to 3Com within fifteen (15) days after shipment of
the replacement, 3Com will charge Customer for the replacement product, at list price.
Advance Replacement is provided for one (1) year, after which time it may be available for a specified fee. 3Com will make
commercially reasonable efforts to ship the replacement product not later than five (5) business days after receiving the request
for advance replacement, but may be delayed due to product availability or export or import procedures. The shipment of
advance replacement products is subject to local legal requirements and may not be available in all locations. When an advance
replacement is provided and Customer fails to return the original product to 3Com within fifteen (15) days after shipment of
the replacement, 3Com will charge Customer for the replacement, at list price. This advance replacement is different from the
fee-based Advance Hardware Replacement Service, which is available as a contracted service offering.