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104 APPENDIX E: OBTAINING SUPPORT FOR YOUR PRODUCT
Troubleshoot
Online
You will find support tools posted on the 3Com Web site at
www.3com.com.
3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at
http://knowledgebase.3com.com and contains thousands of technical
solutions written by 3Com support engineers.
Access Software
Downloads
Software Updates are the bug fix/maintenance releases for the version
of software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com Web
site at
http://eSupport.3com.com/
First time users will need to apply for a user name and password. A link to
software downloads can be found at
http://eSupport.3com.com/, or
under the Product Support heading at
www.3com.com.
Software Upgrades are the feature releases that follow the software
version included with your original product. In order to access upgrades
and related documentation you must first purchase a service contract
from 3Com or your reseller.
Telephone Technical
Support and Repair
To enable telephone support and other service benefits, you must first
register your product at
http://eSupport.3com.com/
Warranty and other service benefits start from the date of purchase, so it
is important to register your product quickly to ensure you get full use of
the warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following
information ready:
■ Product model name, part number, and serial number
■ Proof of purchase, if you have not pre-registered your product
■ A list of system hardware and software, including revision level
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable