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Appendix B:
Product Support Services
Product Registration
Fill in the Owner Registration Card and mail it to Accton Technology
Corporation. Accton will keep your record and inform you of any new
Accton unit developments.
Problem Report
If problems occur during unit operation, please check the adapter
configuration settings, cables, connectors, network terminators,
hardware compatibility and other network components.
Write a description of the problem, including what problems occurred,
when they occurred, duration of the problems, the unit number, serial
number, hardware, software and the DOS version that you are using.
Then contact your dealer or Accton Technology Corporation for
assistance.
Hardware Repair Service
You must get an RMA (Return Materials Authorization) number
before returning any hardware for repair. To obtain this number please
inform Accton of your company name, address, unit name and model
number, contact person, telephone number, and a problem description
list. If your unit is under repair warranty you must also give your
purchase date. Carefully pack your hardware. If possible, use the
original carton. Mark the RMA number on the carton and send it to
your dealer.