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3 Troubleshooting your computer
60
Troubleshooting tips
This notebook computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems. In
addition, this series of notebook computers ship with PC-Doctor, a
powerful diagnostic tool, that helps you determine hardware
configuration and clarify hardware or software problems.
• If the system reports an error message or an error symptom occurs,
see “Error messages” on page 61.
• If you suspect the system has a problem, run PC-Doctor to diagnose
it. See the following section.
Using PC-Doctor
Before running the program, take note of the following actions you
may need to take:
1 Disconnect any external devices (i.e., PC Cards, external mouse).
2 Open System Properties to check and make sure that the
components you diagnose are enabled.
To open the System Properties window:
a Click on
Start
,
Settings
,
Control Panel
.
b Double-click on
System
.
c Click on the
Device Manager
tab.
3 Close all application programs (i.e., fax or communication
programs) if you plan to diagnose the modem.
To run PC-Doctor, simply double-click on the
PC-Doctor
icon located
on the Windows desktop. You can also access PC-Doctor by following
these steps:
1 Click on
Start
,
Programs
,
PC-Doctor
.
2 Click on the
PC-Doctor
program.
If PC-Doctor does not report a system error, reinstall the software
driver from the Recovery CD for the component you suspect has a
problem. If you still have problems, you can access our online and
Internet technical support services. Please see the following section for
details.