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Troubleshooting
and FAQs
This chapter contains a list of solutions to overcome problems the user may
encounter, as well as answers to some of the more frequently asked questions
about the Modem.
Troubleshooting
LAN Connection Failure
Ensure the Modem is properly installed, the LAN connections are correct,
and the power is on.
If an Ethernet cable is being used to connect the Modem, ensure that it is a
straight-through type cable, not a crossover cable.
Ensure the LAN LED is on. If not, check the LAN connections.
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
Cannot Connect to the Internet
Ensure both ends of the power cord and yellow or purple cables are proper-
ly connected and the status LEDs on the front panel are working properly.
If running Windows 98, check the computer’s TCP/IP settings. Select Start, Run,
then enter
winipcfg
in the “Open”text box. Press Enter on the keyboard. The computer should have
an IP address in the default range (192.168.0.2 through 198.168.0.254).
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
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