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MIC-3368 Series User Manual -- Page
III
Product warranty
Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for one year from the date of
purchase. This warranty does not apply to any products which have been repaired or
altered by persons other than repair personnel authorized by Advantech, or which
have been subject to misuse, abuse, accident or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events. Because of Advantech’s high quality-control standards and rigorous testing,
most of our customers never need to use our repair service. If an Advantech product
is defective, it will be repaired or replaced at no charge during the warranty period.
For out-of-warranty repairs, you will be billed according to the cost of replacement
materials, service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any on-screen messages you get when the problem
occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return more
quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt) in
a shippable container. A product returned without proof of the purchase date is not
eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to
your dealer.