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Technical Support
page 86 OmniSwitch 6800/6850/9000—Release 6.1.3.R01
Technical Support
Alcatel technical support is committed to resolving our customer’s technical issues in a timely manner.
Customers with inquiries should contact us at:
Email: support@ind.alcatel.com
Internet: Customers with Alcatel service agreements may open cases 24 hours a day via Alcatel’s support
web page at: http://eservice.ind.alcatel.com.
Upon opening a case, customers will receive a case number and may review, update, or escalate support
cases on-line. Please specify the severity level of the issue per the definitions below. For fastest resolu-
tion, please have telnet or dial-in access, hardware configuration—module type and revision by slot, soft-
ware revision, and configuration file available for each switch.
Severity 1 Production network is down resulting in critical impact on business—no workaround available.
Severity 2 Segment or Ring is down or intermittent loss of connectivity across network.
Severity 3 Network performance is slow or impaired—no loss of connectivity or data.
Severity 4 Information or assistance on product feature, functionality, configuration, or installation.
Region Phone Number
North America 800-995-2696
Latin America 877-919-9526
Europe +33-388-55-69-04
Asia Pacific +65-6586-1555
Other International 818-878-4507