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MX28B600
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2. CUSTOMER SERVICE AND SUPPORT
APC manufactures standby power plants and systems, and provides customers with complete
product and systems support and service. APC has an international network of factory trained
service technicians. The service organization is on call 24 hours a day, 365 days a year.
If there is a problem with the power system, contact APC DCNS at
1-800-800-4APC
When you contact APC you should refer to your supplier as DC Network Solutions. Units
returned for repair can usually be turned around within 24 to 48 hours of receipt at the
factory location. Shipment should be sent pre-paid. The unit will be returned pre-paid
provided it was received that way.
An RMA must be obtained for all equipment returned to APC. It is important that correct
procedures be followed in filing an RMA, including providing an accurate written description of
the problem. An accurate written problem description will help ensure that the unit will be
properly repaired in a timely manner.
If a unit is returned and a “No Fault Found” results, APC reserves the right to bill the
customer for labor and assess a service charge to recover the costs incurred.