Filter
Top Products
Chapter 5 Tips and Troubleshooting 41
If you can’t hear sound:
 If Apple TV is connected to a receiver, make sure the receiver is turned on.
 Make sure the input setting you’ve selected on your receiver matches the input you
have your audio cables connected to. See the documentation that came with your
receiver for more information.
 Make sure the volume on your TV or receiver is turned up and isn’t muted.
 Make sure you’re using the correct audio cable (see page 12) and that it’s connected
firmly to Apple TV and to your TV.
 If you’re connected to the HDMI port on your TV and Apple TV, make sure your TV
supports audio through its HDMI port. The HDMI ports on some older TVs support
only video.
If the remote isn’t working:
 If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired
remote:
 If you’re using the paired remote and the Apple TV status light flashes white, the
problem isn’t with the remote. See “If you can see a picture but Apple TV isn’t
responding:” on page 40.
 If you’re using an unpaired remote, the Apple TV status light flashes amber.
 If you’ve paired Apple TV and an Apple Remote, and you can’t find the paired remote,
set Apple TV to work with any remote by pressing and holding » and ] for
6 seconds.
 Point the remote directly at Apple TV.
 Make sure the IR receiver on the front of Apple TV isn’t blocked.