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Testing the RPSD Lock
There are two ways in which the RPSD Lock can be tested to determine the cause of access
failures and whether the Lock or some associated piece of hardware is malfunctioning.
■ Built-in diagnostics
■
Hardware replacement
Note:
In all cases where a connection fails, if it is important for the caller to get into
the RMATs channel, the system administrator can permit the access by using
the Force Connect command. See Chapter 4 for more information on the
Force Connect command.
Both of these methods require a touch-tone telephone, the first to dial into the Lock and perform
the diagnostics, the second to physically replace various pieces of hardware.
Built-in Diagnostics
The RPSD system provides three diagnostic tests which are used to determine the cause of access
failures. These are:
■
Self Check
■
Last Call Status Test
■ Modem Ring Test
All three tests are performed by dialing the RMATS channel from a touch-tone telephone and
then entering a code for the test you want using the phone pad. The RPSD Lock responds to the
code by issuing a tone or set of tones, which can then be interpreted to determine the cause of
call failure.
Testing the RPSD Lock
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