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Maintenance
and Troubleshooting
Troubleshooting Guide
Many common problems have simple solutions. Check quickly through the following list before calling for
service.
Symptom
Possible Cause/Solution
Nothing appears on the window when the power
l Is the machine plugged in ?
switch is turned on.
l Does the wall outlet have power ?
The unit does not receive faxes.
l Is the AUTO RECEIVE indicator lit ?
l Make sure the paper cover is closed securely.
l Make sure the handset is in the cradle.
Receiving fails after you press [START/COPY]
The unit does not send faxes.
l Did you press [START/COPY] before hanging
up the handset ?
l
Are documents properly loaded, and face down ?
l Did you press [START/COPY] before hanging
up the handset ?
Received faxes are dirty or hard to read.
l Poor original or dirty scanning glass on sending
The unit does not make copies.
You get no dial tone.
machine.
l
Are documents properly loaded, and face down ?
l
Is the telephone line cord connected properly ?
I
If not, Connect the cord to TEL LINE jack.
l
Make sure the power switch is ON.
l
Is the handset curl cord connected properly ?
When you are sending or copying documents
l
The unit has overheated and shut itself off.
continuously, warning tone sounds and the
ERROR indicator flickers, then you can’t do
anything with the unit.
Let it cool down then try using again.
Automatic document feeder does not work
l
ADF rubber is dirty. Clean it (see page 30).
properly,
so 2 or
more
sheets feed
l If you still have problem on the automatic feeding
simultaneously.
replace it with new one.
The ERROR indicator is lit.
l
Communication error occurs. Try again.
l The recording paper or a document has
jammed
in the unit. In case of document jam, check if
the
thickness, length, and size of the document arc
acceptable for sending (see page 23).
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