Filter
Top Products
NN44400-120 Offsite Agent User Guide 26 November 2010 15
Overview of the Offsite Agent desktop application
administrator has applied to your user profile. You can also enter a number at which to
reach your supervisor. Agent Desktop stores the settings on this dialog and displays
them as the default values at your next logon.
When you complete your phone number details, Agent Desktop indicates the progress
of your connection to the Offsite Agent server. You have the option of cancelling the
connection.
The Agent desktop displays on the screen, with the agent in a logged-out state. To
complete the Contact Center logon, the agent selects Logon from the Select Agent
Status list.