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NN44400-120 Offsite Agent User Guide 26 November 2010 45
Troubleshooting Agent Desktop on Offsite Agent
Troubleshooting Agent Desktop on Offsite
Agent
This chapter describes how to troubleshoot faults that may occur in Agent Desktop when
it is used on an offsite PC.
Prerequisites for Offsite Agent troubleshooting
• Ensure you have correctly installed the Agent Desktop client.
• Ensure that your broadband connection is operational.
Navigation
• I cannot get a connection to the Agent Desktop server (page 46)
• I am on a call but the Agent Desktop displays a new contact (page 46)
• Agent Desktop stops responding but my Permanent Mode connection stays up
(page 46)