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NN44400-120 Offsite Agent User Guide 26 November 2010 27
Preparing an offsite PC for Agent Desktop
Variable definitions
Logging off from and exiting the Agent Desktop
Log off from the Agent Desktop when you are ready to exit the application.
Prerequisites
Ensure that you do not have a contact open. If a contact is open, you must close it before
you log off of the application.
Procedure steps
Step Action
1 Select Log Out from the Agent Status list.
The top bar displays a Logged Out status message.
2 Click the Close button.
3 Click Yes.
Agent Desktop closes.
--End--
Description Value
User name The username configured on CCT to work with Agent
Desktop. This might be your normal Windows domain
username, or a specific username provided by the Offsite
Agent administrator. Your administrator should provide you
with the correct username.
Password The password for the user entered in the User Name field.
Domain The Windows domain for the user entered in the User
Name field. Your administrator should provide you with the
correct domain.
Agent ID Your Contact Center agent ID.
Phone Your default offsite telephone number appears in this field.
Depending on your profile settings you can select other
numbers from the list or edit the number in this field.
Supervisor Number The telephone number of your supervisor.