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NN44400-120 Offsite Agent User Guide 26 November 2010 47
Troubleshooting Agent Desktop on Offsite Agent
Procedure steps
Step Action
1 Hang up your telephone. The Offsite Agent application will immediately ring your
telephone again.
2 Answer your telephone and hang up.
3 Repeat the previous step four more times within a fifteen-second period to fully
disconnect from Offsite Agent.
4 Exit the Agent Desktop application, and restart it.
5 If you cannot connect to your Agent Desktop server, contact your contact center
Administrator for guidance.
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