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Appendices 37
• Verify that the receiver is linked to the network and that it is receiving data. See LED identifi-
cation on page 11.
• Verify that the remote workstation is turned on.
• Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect connectors on the remote workstation.
• Verify that the transmitter is drawing sufficient power from the USB connections on the remote
workstation and that it has booted correctly:
• If the green LED on the transmitter is on, the transmitter is drawing sufficient power.
• If the transmitter cannot draw sufficient power from the remote workstation, obtain an
external power supply unit for the transmitter from Avocent.
• The transmitter has an internal fan. Verify that the fan is functioning.
• Ping the transmitter from another PC on the network to ensure it is connected.
• Reset the transmitter. See Resetting the LongView IP KVM Extender on page 24.
• Reset the receiver. See Resetting the LongView IP KVM Extender on page 24.
• Verify that the Ethernet network is fully operational.