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Troubleshooting
130 AXIS 5500 / AXIS 5550 User’s Manual
Section 14 Troubleshooting
This section provides useful information to help you resolve difficulties
you might have with your AXIS 5500/AXIS 5550. Fault symptoms,
possible causes and remedial actions are provided within a quick
reference table.
Please visit the Axis Web site for latest troubleshooting tips, more support
and additional help through the FAQ database or to fill in and submit a
Support question.
General The USB port in an AXIS 5500 / AXIS 5550 supports USB printers only. If
any other USB device has been connected to this port, the print server
must be restarted before it can function properly again.
Overriding Port Status Some USB printers do not deliver correct port status to the print server
(for instance always reporting printer off-line even if the printer is on-
line). To override this, see “Overriding Port Status” on page 123.
LED Indicators
Web Interface
Indicator Color/Behavior Explanation
Power
Green OK
Not lit No power/Error
Network
Orange OK - network connected
Orange flashing Activity on network
Not lit No physical connection to the network
Symptoms Possible causes Remedial actions
The AXIS 5500/AXIS 5550 Web
interface cannot be accessed
from a Web browser.
The AXIS 5500/AXIS 5550 is not
connected properly.
1. Check Power and Network indicator.
2. Check that assignment of IP addresses
for the AXIS 5500/AXIS 5550 is correct.
3. To further check the IP addresses, run
the Ping command from another com-
puter as described in "IP address check"
at the end of this chapter. Follow the
appropriate recommendations.
Problem with your proxy server.
Verify the proxy server settings in your
Web browser.
Other networking problems.
1. Verify that your network is accessible
through your network socket.
2. Verify that your network cable is func-
tional.