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Print Quality Problems
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Troubleshooting
7
Print Quality Problems
If any problem occurs while you are using the printer, take the following measures
depending on the symptoms.
IMPORTANT
•
If a message appears in the Printer Status Window, follow the directions in the message.
•
In the case of a paper jam, refer to "Paper Jams," on p. 7-4.
•
If a symptom occurs that is not mentioned in this section, or if none of the solutions listed
here solve the problem, or if you cannot determine the cause of the problem, contact
your local authorized Canon dealer.
White streaks appear.
Cause The drum in the drum cartridge has deteriorated or is damaged.
Remedy Replace the drum cartridge with a new one. (See "Replacing the Drum
Cartridge," on p. 5-17.)
Printed pages have white specks.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with one of the usable paper types and print again. (See
"Paper Requirements," on p. 2-2.)
Cause 2 Paper is damp because it was stored in a bad environment.
Remedy Replace the paper with new paper and print again. (See "Paper Requirements,"
on p. 2-2.)
Cause 3 The drum in the drum cartridge has deteriorated.
Remedy Replace the drum cartridge with a new one. (See "Replacing the Drum
Cartridge," on p. 5-17.)
Residual images appear on non-printed areas.
Cause 1 Printing paper is inappropriate.
Remedy Change the paper or transparencies and print again. (See "Paper
Requirements," on p. 2-2.)