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System manual E1 65
Customer Information Screen
All fields on this screen must be filled in. This screen asks the
user for contact information that will help the Barco support team
contact the customer. The user will not be allowed to move
forward to the next screen unless all of the fields are filled in.
Customer Diagnostic Questions Screen
This screen allows the user to tell the Barco ImageCare team as
much as possible about the problem. For the Medical Viewing
Applications Running field, enter the medical applications that
are currently running on the system with the problem. For the
“Any Applications using DIMPL” question, select the “radio
button” that applies to the correct response. For the “Detailed
Description” field, enter a detailed description of the problem.
And, for the Additional Notes field, enter any information that
could help the Barco ImageCare team diagnose the problem.
Gathering Diagnostic Data Screen
Important: When performing the Graphics Operations, you must
drag the "Gathering Diagnostic Data Screen" onto the display
for which you want the Graphics Operations data.
This screen gathers the diagnostic data from the user’s system as
described above in this document. Click the “Start Diagnostic”
button to begin the diagnostic gathering process.
To perform the graphics operations test, check the graphics
operations checkbox. During the graphics operations test, several
things will happen to the screen. Each graphics operation is
performed for 10 seconds. To quit the graphics operations test at
any time, press the Escape button.
To create a summary report for QA purposes, check the summary
report checkbox. If this box is checked, an additional report will
be saved on the desktop called BarcoExamSummary.txt.
Please let the wizard gather all of the data, the “NEXT” button
will be enabled only after all of the information is gathered. Once