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Warranty Statement
115
ARTICLE 1: SERVICES
BarcoView warrants that the equipment will be free of defects in
workmanship or material for the warranty period.
Notwithstanding the provisions of clause 2, repair and replacement of
defects in material and/or workmanship under this warranty shall be
accomplished in our works in the following manner:
1.1 The Customer, upon the occurrence of any equipment failure, shall
contact BarcoView Customer Support Center (or an authorized service
center) by telephone, fax or e-mail and shall provide the applicable
Customer Support person with a complete description of the problem
being encountered, including the model and serial number of the
equipment in which the problem has arisen.
1.2 The Customer Support person shall diagnose the problem
experienced by the Customer and shall advise the Customer on how to
proceed. Customer Support may ask to return the faulty equipment or
faulty subassemblies to the BarcoView Customer Support Center (or an
authorized service center) for repair activities. The Customer shall ask
for a RMA or RAN number to a BarcoView Customer Support Center (or
an authorized service center).
1.3 The Customer shall return, freight prepaid, the defective equipment
or subassemblies for repair to the BarcoView Customer Support Center
(or an authorized service center).
1.4 Replacement parts used shall be new or equivalent to new parts for
the revision level of the equipment. The warranty period for the
replacement parts will expire at the same moment as the original
warranty period of the equipment. All parts replaced hereunder and
returned to BarcoView (or an authorized service center) shall become
the property of BarcoView (or the authorized service center).
1.5 The repaired equipment shall be returned to the Customer, by
regular freight, at BarcoView's charge.