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Chapter 12 Troubleshooting
84
◊ Error Message Utility: Lets you view descriptions of errors that
occur during the Power-On Self Test (POST) and tells you how to
handle the errors.
◊ Event Log Report Utility: Describes server management events and
lets you review a list of errors and other system events.
For problems with HP TopTools, refer to the HP NetServer Management
Reference Guide on the HP Web Site at
http://www.hp.com/
DiagTools
DiagTools for HP NetServers is a set of off-line diagnostic tests, including tests
for system and processor components, memory and storage elements, ports, and
input/output devices. DiagTools is supplied with NetServer. Located on the HP
NetServer Navigator, the user prepares DiagTools software for use by
transferring it to diskette. Then the DiagTools diskette is used to restart the
server. A basic suite of tools checks key NetServer components, and a menu of
advanced tests is available for in-depth testing.
DiagTools has the capability to test the following components:
•
system board
•
processors
•
memory modules
•
hard disk packs
•
flexible disks
•
keyboards
•
serial ports
•
parallel ports
•
video monitor
•
CD-ROM drives
DiagTools is an off-line diagnostic test series. Off-line diagnostics do not use the
main operating system (OS) of the HP NetServer. The alternate DiagTools OS
has far fewer features than the full-fledged OS. Thus, its capabilities are limited
to a set of basic tests and a series of advanced tests. In addition, DiagTools does
not use any tests which might write over and destroy user data. Tests which
require user inputs or decisions are left to the advanced series.
You can use DiagTools to support trouble-shooting to carry out the tasks listed
below:
• display a high-level inventory of the system under test
• save and print a detailed inventory of hardware components