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• Check your computer/motherboard documentation making sure that the serial
ports are enabled, and that there are no IRQ or base address conflicts with other
serial ports or modems.
• Plug in a serial mouse directly to your computer, and reboot. If the mouse pointer
still does not move, then there may be no serial mouse drivers installed, or the
serial port on your computer may have other conflicts or problems.
• Try a different PS/2 mouse at the console.
• Make sure the mouse (at the console) is a true PS/2 mouse. A combo mouse will
work just as long as it is set for PS/2 mode with the correct adapter. A serial-only
mouse with a combo mouse adapter WILL NOT work.
• Check to make sure that the power adapter is plugged in and is working properly.
It must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• RESET the OmniView
™
PRO by simultaneously pressing the BANK/SCAN and
CHANNEL buttons on the front panel. Access the OSD menu again and it should
have re-detected all the active ports.
Q: When I switch from one port to another, mouse movement is completely
erratic.
A: • RESET the OmniView
™
PRO by simultaneously pressing the BANK/SCAN and
CHANNEL buttons on the front panel. Access the OSD menu again and it should
have re-detected all the active ports.
• Make sure you do not have more than one serial mouse driver loaded. Make sure
that the driver is either for a Standard Serial or Microsoft
®
-compatible serial
mouse.
• Avoid using a specialized mouse at the console such as a cordless mouse,
scrolling mouse or mice with more than 2 operational buttons. Non-standard
mice often use non-PS/2 proprietary mouse protocol.
• Make sure you do not have any other mouse drivers loaded in your config.sys or
autoexec.bat files.
• Avoid moving the mouse or pressing the mouse buttons when switching ports.
• Reset the mouse to resume proper mouse movement simply by unplugging the
mouse from the OmniView
™
PRO for about 2-3 seconds, and plugging it in again.
Q: The wheel on the IntelliMouse
®
does not work on my computer. Why?
A: • The Integrated Mouse Conversion Technology converts only the standard PS/2
signals which are the buttons and the x and y coordinate movement, but not the
wheel movement or wheel button. This is because the wheel and wheel button
data use non-PS/2 protocol.
Troubleshooting (continued)
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