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CHAPTER 3: Installation and Preconfiguration
Table 3-4 (continued). The standard diagnostic-screen messages.
Diagnostic Messages Description
Keyboard Detected If the diagnostics are being reported through a KVM
port, displays the keyboard type/mode detected at that
port’s user station.
Mouse Detected
If the diagnostics are being reported through a KVM port,
displays the mouse type detected at that port’s user station.
3.5.2 K
ERNEL
-H
ALT
E
RROR
M
ESSAGES
The following messages may appear in the on-screen display (or, in the case of the
Kernel Error message, instead of the on-screen display) during the Matrix ServSwitch’s
power-up sequence. The meanings of “Main Program,” “Static RAM,” “Configuration,”
and “Communication” are spelled out in the table on the previous page; the other
parts of these messages are discussed on the following pages. Before calling Tech
Support, try cycling power to the Switch and see if the message goes away.
Kernel Error
Kernel is bad, load new kernel through serial port
Main Program Error
Main program BAD Address = nnnn
Unit must be serviced
SRAM Error
Static RAM BAD Address = nnnn
Unit halted
Refer to operation manual or call technical support
Configuration Checksum Error
First time: Configuration BAD Address = nnnn
Resetting unit to factory defaults
Second time: Configuration BAD Address = nnnn
Unit halted
Refer to operation manual or call technical support
Communication Initialization Error
Communication BAD
Error reason
Unit halted
Refer to operation manual or call technical support