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6.0 Problem Resolution
Should a problem arise, the information in this section will help you resolve it.
The following table lists problems that will not necessarily generate an error
message. (For information on messages, see Section 6.1.)
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If you have questions, or if problems persist, contact a qualified
technician or Technical Support.
If experiencing this problem… Try this solution…
Cannot communicate through
the parallel port:
Observe the Ready Indicator as the format is
sent to the printer. If it does not flash, check
the parallel cable type. Also check the
protocol and port settings of the printer and
host.
Cannot load media through
the optional cutter:
Turn ‘Off’ the printer. Ensure that the cutter
and cutter cable are properly installed. Turn
the printer ‘On’. If the problem continues,
call for service.
The LCD is blank, but the
Ready Indicator is ‘On’:
The display contrast may set too low. Press
and hold the MENU key for 10 seconds or
until the display reappears.
Erratic feeding:
The printer may require a Quick Media
Calibration; see Section 3.4.
Erratic printing (instead of the
label format, strange characters
are printed):
•
The printer may be in Hex Dump Mode;
see Section 6.2.
•
If using the serial port for communicating,
check both the host and printer port
settings; the printer may be set to eight
data bits while the host is set to 7 (or vice
versa).