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Troubleshooting
Overview
This chapter describes procedures for troubleshooting problems you may encounter with a Brother print
server, it is divided into the following sections:
■ General problems
■ Network print software installation problems
■ Printing problems
■ Protocol-specific troubleshooting
General problems
CD-ROM is inserted, but does not start automatically
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute setup.exe in the root directory of the CD-ROM.
How to reset the Brother print server to factory default
You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address information). See Restoring the network settings to factory default on page 30.
Network print software installation problems
The Brother print server is not found during setup of the network print software installation
or from the printer driver of the Brother machine in Windows
®
.
The Brother print server is not found using the Simple Network Configuration capabilities of
Mac OS
®
X.
Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 or
Chapter 3 of this User’s Guide before installing the network print software or printer driver. Check the
following:
1
Make sure that the machine is powered on, is on-line and ready to print.