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Troubleshooting and Routine Maintenance
59
B
Error and Routine Maintenance messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
B&W Print Only
Replace XX Ink
One or more of the colour ink
cartridges have reached the end
of their life. While this message
appears on the LCD, each
operation works in the following
way:
Printing
If you click Greyscale in the
Advanced tab of the printer
driver you can use the
machine as a monochrome
printer for approximately four
weeks depending on the
number of pages you print.
Copying
If the paper type is set to
Plain Paper or
Inkjet Paper you can
make copies in monochrome.
If the paper type is set to
Other Glossy, Brother BP71
or Transparency, the machine
will stop all print operations. If you
unplug the machine, or take out
the ink cartridge, you cannot use
the machine until you change to a
new ink cartridge. (See Replacing
the ink cartridges on page 64.)
Replace the ink cartridges. (See Replacing
the ink cartridges on page 64.)
Cannot Detect You installed a new ink too fast
and machine did not detect it.
Take out the new ink cartridge and reinstall
it slowly until it clicks.
If you are using non Brother
Original Ink the machine may not
detect the ink cartridge.
Replace the cartridge with a Brother
Original Ink Cartridge. If the error remains,
contact your Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re
-install it slowly until it clicks. (See
Replacing the ink cartridges on page 64.)