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9.2.4 Troubleshooting Based on Problem Type
[ 1 ] Paper feeding problems
Even if the paper is printed and ejected without any problems such as paper jams, paper feeding
problems below may appear.
Users can clear these problems by following the ‘User Check’ items for each problem. Even if the
same problem occurs again, follow the procedures in the table below.
F-1 Double feeding
User Check
Check the paper used meets the recommended paper specifications. (Refer to 2.1.2 “Paper
Specifications” in Chapter 2.)
Possible cause
Step
Check
Result
Remedy
Separation pad 1 Is the surface of the
separation pad worn out?
Yes Replace the separation pad.
F-2 Wrinkles or creases
User Check
(1) Check that paper is loaded into the paper tray correctly.
(2) Check the paper used meets the recommended paper specifications. (Refer to 2.1.2 “Paper
Specifications” in Chapter 2.)
(3) Try printing using the straight-through output path.
(4) Turn over the stack of paper in the tray or try rotating the paper 180° in the tray.
Possible cause
Step
Check
Result
Remedy
Paper 1 Is the problem solved if
new paper is used?
Yes Instruct the user how to store
paper so that it does not absorb
moisture.
Fixing unit
entrance guide
2 Is the entrance guide dirty? Yes Clean the entrance guide.
Yes Clean the pressure roller. Fixing unit 3 Is the pressure roller dirty?
No Replace the fixing unit.