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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 3
PLS OPEN COVER A page, piece of paper, or paper clip
may be jammed inside the machine.
Open the front cover. If you see any
jammed paper or other item, gently
pull it out, then close the scanner
unit. If the error message remains,
open and close the front cover
again. If the machine cannot reset
itself and return to the date and time
prompt, it will display
MACHINE ERROR XX. Please
call Brother Customer Service and
tell them the Machine Error number
at:
In USA: 1-800-284-4329
In Canada: 1-877-BROTHER
In Montreal: (514) 685-6464
PAPER JAM The paper is jammed in the
machine.
Do not pull the paper out until you
see page 13-4.
TONER EMPTY Toner cartridge is not installed.
—OR—
Toner is used up and printing is not
possible.
Reinstall the toner cartridge.
—OR—
Replace the toner cartridge with a
new one.
(See Page 13-20.)
TONER LOW If the LCD shows TONER LOW
and the Toner Empty LED on the
control panel is blinking, you can
still print. But the toner is depleted
and the machine is telling you that
the toner will soon run out.
Order a new toner cartridge now.
Error Messages
Error Message Cause Action