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TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTY SUGGESTIONS
Handling Incoming Calls
Double-ring in
FAX/TEL mode.
The
machine
knows the incoming call is not a fax, so
it is signaling you to answer the telephone call. Pick
up the
machine
handset or answer from an extension
phone and then press your
machine
’s Telephone
Answer Code (default setting is #51).
I have difficulty
transferring a fax call to
the machine.
If you answered at the machine, press Fax Start
and hang up immediately. If you answered at an
extension phone, press your machine’s Remote
Activation Code (default setting is 51). When
your machine answers, hang up.
I have difficulty with
custom features on a
single line.
If you have Call Waiting, RingMaster, Voice Mail,
an answering machine, alarm system or any other
custom feature on a single phone line with your fax
machine, it may create a problem sending or
receiving fax data.
If you are sending or receiving a fax message while
a custom feature signal comes through on the line,
the signal can temporarily interrupt or disrupt the
fax data. Brother’s ECM feature should help
overcome this problem. This condition is related to
the telephone system industry and is common to all
devices that send and receive information on a
single, shared line with custom features. If
avoiding a slight interruption is crucial to your
business, a separate line with no custom features is
recommended.