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Introduction
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Special line considerations
Roll Over phone lines
A roll over phone system is a group of two or more separate
telephone lines that pass incoming calls to each other if they are
busy. The calls are usually passed down or “rolled over” to the next
available phone line in a preset order.
The fax machine can work in a roll over system as long as it is the
last number in the sequence, so the call cannot roll away. Do not
put the fax machine on any of the other numbers; when the other
lines are busy and a second fax call is received, the fax call would
be transferred to a line that does not have a fax machine. The fax
machine will work best on a dedicated line.
Two-Line phone system
A two-line phone system is nothing more than two separate phone
numbers on the same wall outlet. The two phone numbers can be
on separate jacks (RJ11) or combined into one jack (RJ14). Your
fax machine must be plugged into an RJ11 jack. RJ11 and RJ14
jacks may be equal in size and appearance and both may contain
four wires (black, red, green, yellow). To test the type of jack, plug
in a two-line phone and see if it can access both lines. If it can, you
must separate the line for the fax machine.
Converting telephone wall outlets
There are three ways to convert to an RJ11 jack. The first two ways
may require assistance from the telephone company. You can
change the wall outlets from one RJ14 jack to two RJ11 jacks. Or,
you can have an RJ11 wall outlet installed and slave or jump one
of the phone numbers to it.
The third way is the easiest: Buy a triplex adapter. You can plug a
triplex adapter into an RJ14 outlet. It separates the wires into two
separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines
1 and 2). If the fax machine is on Line 1, plug the fax machine into
L1 of the triplex adapter. If the fax machine is on Line 2, plug it into
L2 of the triple adapter.
We recommend beginning your OGM with an initial 5-second
silence because the fax machine cannot hear fax tones over
a resonant or loud voice. You may try omitting this pause, but
if the fax machine has trouble receiving, then you must
re-record the OGM to include it.
RJ14
RJ11
Triplex Adapter
RJ14