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For Australia Only:
Support – For technical support of your Brother Product other than what you can resolve through
the User’s Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer
to FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support
enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see
the details listed below:
Our Technical Support Consultants are available 5 days a week by phone during the hours of
8.30am to 5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the
following methods.
Support – For technical support for your Brother Product other than what you can resolve through
the User’s Guide, please visit our website or our solutions website for FAQs/Troubleshooting,
Drivers & Software, or contact the Product Support Centre for any technical or customer
care/support enquiry.
Our Technical Support Consultants are available 7 days a week by phone during the hours of
8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.
Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website
www.brother.co.nz
under Online Help.
Product Support Centre: Australia
Brother International (Aust) Pty Ltd
Phone: 02 8875 6000
Fax: 02 9870 7223
Solutions Site: http://solutions.brother.com/
Web Site: www.brother.com.au
Email: To submit an e-mail enquiry, visit www.brother.com.au go to
Service and Support area and follow the prompts.
Phone:
Premium End User Assistance 0900 552 152
Auto Attendant Self Help 0800 652 152
Brother Recycle Assistance 0800 632 467
Fax Assistance 0800 837 822
Email Assistance Please visit www.brother.co.nz
and submit a helpdesk enquiry from
Online Help.
Web Assistance Please visit www.brother.co.nz
under Online Help for Frequently
Asked Questions, Driver downloads, Warranty information and
Service Centres.