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Troubleshooting
6
If you are having difficulty with your machine 6
Important
• For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
Printing difficulties
Difficulties Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message.
(See Error and maintenance messages uu page 130.)
Check that the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2)
Click the Start button and Devices and Printers. Right-click
Brother HL-XXXX series and click SeeWhat'sPrinting. Click Printer and make
sure Use Printer Offline is unchecked.
(Windows Vista
®
and Windows Server
®
2008)
Click the Start button, Control Panel, Hardware and Sound, and then Printers.
Right-click Brother HL-XXXX series. Make sure that Use Printer Offline is
unchecked.
(Windows
®
XP and Windows Server
®
2003)
Click the Start button and choose Printers and Faxes. Right-click
Brother HL-XXXX series. Make sure that Use Printer Offline is unchecked.
Contact your administrator to check your Secure Function Lock settings.
The machine is not printing or
has stopped printing.
Press Cancel.
The machine will cancel the print job and clear it from the memory. The printout may
be incomplete.
The headers or footers appear
when the document displays
on the screen but they do not
show up when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area when printing from a computer uu page 7.)
The machine prints
unexpectedly or it prints
garbage.
Press Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with your
machine.
The machine prints the first
couple of pages correctly, then
some pages have text
missing.
Check the settings in your application to make sure that it is set up to work with your
machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make sure
that you connected the interface cable correctly.
(uu Quick Setup Guide)