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Troubleshooting
77
B
No Paper Fed The machine is out of paper or paper
is not properly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press Black Start or
Color Start.
Remove the paper and load it
again and then press Black Start
or Color Start. (See Loading
paper and other print media
on page 11.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 83.
If you see this error often when making
a duplex copy or duplex print, the
paper feed rollers may be stained with
ink. Clean the paper feed rollers. (See
Cleaning the paper feed rollers in
appendix A of the Advanced User's
Guide.)
Paper powder has accumulated on the
surface of the paper pick-up rollers
and the back sides of the paper feed
rollers.
Clean the paper pick-up rollers and
the back sides of the paper feed
rollers. (See Cleaning the paper
pick-up rollers in appendix A of the
Advanced User's Guide.)
The Jam Clear Cover is not closed
properly.
Check the Jam Clear Cover is closed
evenly at both ends. (See Printer jam
or paper jam on page 83.)
The paper was not inserted in the
center position of the manual feed slot.
Remove the paper and re-insert it in
the center of the manual feed slot, and
then press Black Start or
Color Start. (See Loading paper in
the manual feed slot on page 18.)
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a One Touch or
Speed Dial number that is not
programmed.
Set up the One Touch or Speed Dial
number. (See Storing One Touch Dial
numbers on page 53 and Storing
Speed Dial numbers on page 54.)
Error Message Cause Action