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Troubleshooting
Problem Cause Solution
The AC adapter is not connected properly. Check that the machine is plugged into a power source.Nothing happens after
the machine has been
turned on.
The top cover is not completely closed. Close the top cover.
The document was not properly placed into
the machine.
Remove the document and place it correctly in the
document tray. Press Start again.
The document is too thick or too thin. The minimum and maximum thickness of paper that can be
used with this machine are 0.004” (17 lbs.) - 0.008” (40 lbs.).
The document is wrinkled or curled. Curled, wrinkled documents cannot be laminated.
The width of the document is too narrow or
too wide.
The width of the document must be between 2.0” (50mm)
and 11.7” (297mm).
The document is too small. Documents must be at least 3.5” (90mm) long.
The document will not
feed into the machine and
the alert buzzer sounds
(two times).
The width of film cartridge is narrower than
inserted document.
Install the proper film cartridge.
There is no more film in the cartridge. Change the film cartridge.The laminator stops while
laminating a document,
the Error indicator is
blinking and the alert
buzzer sounds
The document is jammed. Remove the jammed document.
The laminator stops while
laminating a document,
the Start LED is blinking.
The document length is more than 18.5”
(470mm) long.
Press the Start button to continue the process.
The document is too thick or too thin. The minimum and maximum thickness of paper that can be
used with this machine are 0.004” (17 lbs.) - 0.008” (40 lbs.).
The document is wrinkled or curled. Curled, wrinkled documents cannot be laminated.
Output quality is poor.
The document is too small. Documents must be at least 2.0” (50mm) wide and 3.5”
(90mm) long.
The document will not
feed straight.
The document is not set properly. Set the document properly.
The cutter units are not installed properly. Check to see if the cutter units are installed in the
machine properly.
The cutter units have been damaged. Replace the cutter units. You can replace the side cutter
units and Corner Cutter Trimmer Tray.
It is not possible to replace the top/bottom cutters. If these
cutter units do not work properly, please consult your
dealer.
The extra laminate
around the document is
not trimmed after
processing.
Cutter Off Mode is selected. Change the setting of the POWER switch.
The cutting position is not
accurate (top/bottom)
The paper sensor is damaged. Please consult your dealer.
Adhesive film has not been loaded into the
machine.
Use Brother Adhesive Film Roll LC-A12, LC-A9 or LC-A5.
The liner of the adhesive film has not been
peeled away.
Remove the liner using the crack and peel on the back of
the document.
Documents made with the
Adhesive Lamination will
not stick.
You are trying to place the adhesive document
on a surface that is dirty or rough.
Wipe the surface clean or try a different surface.
The film cartridge is not installed properly or
an incompatible film cartridge is installed.
Install the film cartridge properly.
Use Brother authorized film cartridges and film refills only.
The Error indicator blinks
and the alert buzzer
sounds when the
machine is turned on.
The proper AC adapter is not being used. Use a Brother authorized AC adapter.
The Error indicator blinks
and the alert buzzer
sounds when the top
cover is closed
The film cartridge is not installed properly or
an incompatible film cartridge is installed.
Install the film cartridge properly.
Use Brother authorized film cartridge and film refills only.
The power dial cannot be
turned.
The side cutter units are not installed properly. Check the side cutter units and install them properly.
The film has creases or
bubbles.
The refill is not installed correctly in the
cartridge.
Check to make sure the refill is installed correctly and
press the Feed button until the creases and bubbles
disappear (should be okay after a few inches of film have
been fed).