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Troubleshooting and Routine Maintenance
135
B
Error and Maintenance messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
B&W Print On ly One or more of the color ink
cartridges are empty.
While this message appears on
the LCD, each operation works in
the following way:
Printing
If you click Grayscale in the
Advanced tab of the printer
driver you can use the
machine as a black & white
printer for approximately four
weeks depending on the
number of pages you print.
Copying
If the paper type is set to
Plain Paper or
Inkjet Pape r you can
make copies in black & white.
Faxing
If the paper type is set to
Plain Paper,
Inkjet Pape r or
Transparency the machine
will receive and print the faxes
in black & white.
If a sending machine has a
color fax, the machine’s
‘handshake’ will ask that the
fax be sent as black & white.
If the paper type is set to
Other Glossy or
Brother BP71, the machine will
stop all print operations. If you
unplug the machine, or take out
the empty ink cartridge, you
cannot use the machine until you
change to a new ink cartridge.
Replace the empty ink cartridge. (See
Replacing the ink cartridges on page 145.)