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Chapter 6 Trouble Shooting
WZR-HP-G300NH User Manual 107
wish to use for your network in the text eld provided. Click [Apply] to save the settings. Once the
wireless router has rebooted, you will need to manually select the new network name for all wireless
devices and enter your encryption key if necessary.
Issue:
What can I do if my wireless connection drops randomly or seems slow?
Answer:
There are many environmental factors that may cause this. First, ensure the issue is not range related
by moving the wireless router and the client device closer together. If the the connection drops
continue, continue, then range is probably not the issue.
Other 2.4 GHz devices such as microwaves, other wireless networks, and 2.4 GHz wireless phones
may impact performance. Try a dierent wireless channel for your wireless router. Log in to the
wireless router with your browser. Click on the Wireless Cong tab and then the Basic tab. Wireless
channels from 1 - 11 may be selected. Try the Auto-Channel option if available. Otherwise, manually
select an alternate channel and click [Apply].
Issue:
Though I am able to successfully make a connection with my wireless router, I am unable to access
the Internet with my web browser.
Answer:
First, power o the cable or DSL modem, the wireless router, and your computer. Move the router's
mode switch to the on position. Verify that the modem is connected to the wireless router with an
Ethernet cable to the WAN port. Power on the modem and wait one minute. Power on the wireless
router and wait another minute. Power on the computer. Open a browser on the computer and
navigate to a familiar website to verify whether the Internet connection is functioning normally.
If after these steps, an Internet connection is still unavailable, power o the cable or DSL modem
and computer again and connect your computer directly to the modem with an Ethernet cable.
Power on the modem and wait one minute. Power on the computer and again check for an Internet
connection.
If an Internet connection is not available with a direct connection to the computer, please call the
Internet Service Provider who installed the modem.
If an Internet connection is available with a direct connection to the computer, please call Bualo
Technology's customer support.
Issue: